Difficult Conversations & Situations
“I’m just not a confrontational person…”
Difficult conversations and situations are an unavoidable and integral part of being a supervisor. Disagreements and challenges contribute to broader perspectives and stronger results when managed effectively. The goal of productive confrontation is not to eliminate difficult conversations and situations altogether, but instead, to use them to help you and your team grow and reach your goals. The below resources will equip you with the necessary strategies to engage and work with a variety of confrontation styles with confidence and grace.
Difficult Conversations & Situations
Videos
Difficult Conversations & Situations
Resources
Links to Additional Difficult Conversations & Situations Resources
How to Work with Different Communication Styles in the Office (Lifehack)
Confrontation is an Act of Respect (Bill Stinnet, Ph.D.)
When to Confront Someone: The Rule of Three (Harvard Business Review)
The not-valid, not-reliable, self-created What is Your Confrontation Style quiz
5 Conflict Management Styles for Every Personality Type (Swetha Amaresan)
5 Conflict Management Styles and How to Use Them Effectively (Indeed)
The Beauty of Conflict (Clair Canfield’s 15-minute TED Talk)
How to Discuss the Undiscussables on Your Team (Dina Dehham Smith)
How to Let Go of What You Can’t Control (Charles A. Francis)
The Conflict Report (CPP)
Why There’s So Much Conflict at Work (Liz Kislik’s 15-minute TED Talk)
Toxic Workers (Harvard Business School)
Stop Making Excuses for Toxic Bosses (Harvard Business Review)
How to Handle Office Gossip and 6 Tips to Limit and Manage Negativity (Indeed)
How to Give Manager Feedback: Five Examples (peoplegoal)
You Have Spinach in Your Teeth (3-minute video- Radical Candor)
Why You Need a Challenge Network (Adam Grant)
Embrace the Shake (Phil Hansen’s 10-minute TED Talk)